Frequently Asked Questions

ChaturBate is the world's leading adult live streaming platform, offering high-quality video chat experiences. Users can watch public shows for free or purchase tokens to enjoy private shows, group chats, and interactive features. We have verified performers from around the world, providing 24/7 non-stop entertainment services.

Yes! Watching public shows is completely free with no registration required. Premium features like private shows, tips, and special requests require tokens. Tokens can be purchased through various secure payment methods including credit cards and PayPal, with transparent and reasonable pricing.

Registration is not required to watch public shows, but creating an account unlocks additional features: follow favorite performers, private messaging, token purchases, interactive games, and VIP privileges. The registration process is simple and quick, requiring only email verification.

We offer diverse show types: female cams, male cams, couple cams, and transgender cams. Show formats include public shows, group shows, private one-on-one shows, and exclusive VIP shows. Each type offers different interaction methods and pricing options.

Click the "Sign Up Now" button and provide a valid email, username, and password. Registration requirements: must be 18 years or older, email verification, and agreement to terms of service. After registration, you can follow performers, private chat, purchase tokens, and more. The entire process takes less than 2 minutes.

Usernames cannot be changed once created to protect user identity and chat history integrity. If you need to change your username, please contact customer service or create a new account. We recommend carefully choosing your username during registration and avoiding personal information.

Contact our customer service team to request account deletion. Please note before deletion: this action is irreversible and will clear all chat history, follow lists, and token balance. We recommend downloading important data first and confirming before submitting the deletion request. Processing time is usually 24-48 hours.

Click the "Forgot Password" link on the login page and enter your registered email address. The system will send a secure password reset link to your email, valid for 24 hours. If you don't receive the email, please check your spam folder or contact customer service for assistance.

Tokens are the platform's virtual currency used for tipping performers, booking private shows, buying gifts, and unlocking premium features. Token rate: $1 ≈ 10 tokens. We support multiple payment methods including credit cards, PayPal, and bank transfers. Tokens are credited instantly after purchase and never expire.

We support multiple secure payment methods: major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cryptocurrencies (Bitcoin, Ethereum). All payments use SSL encryption, support multiple currency settlements, and have transparent fees.

Absolutely secure. We use bank-level SSL encryption technology and PCI DSS certified third-party payment processors. We don't store any payment information, all transaction records are processed anonymously, and billing appears as generic descriptions to protect your privacy.

Token purchases are generally non-refundable, but refunds may be requested in the following cases: duplicate charges due to technical issues, unauthorized transactions, or system errors. Refund requests must be made within 7 days of purchase with transaction proof. For special circumstances, please contact customer service for case-by-case consideration.

System requirements: modern browser (Chrome 70+, Firefox 65+, Safari 12+, Edge 79+), stable internet connection (5Mbps+ recommended), HTML5 support. Compatible with Windows, Mac, iOS, and Android devices. Chrome browser is recommended for the best experience.

Video quality depends on internet speed and performer equipment. Solutions: check internet speed (5Mbps+ recommended), refresh the page, clear browser cache, close other bandwidth-consuming apps, switch to wired connection. We provide adaptive quality that automatically adjusts based on network conditions.

Website loading troubleshooting steps: 1) Clear browser cache and cookies; 2) Disable ad blockers; 3) Check firewall settings; 4) Try incognito mode; 5) Switch browsers or networks. If problems persist, contact technical support with your browser version and error messages.

We currently offer a mobile web version that's fully compatible with phones and tablets, supporting touch operations and screen rotation. Features include live streaming, chat interaction, token purchases, and more. We're developing a dedicated app that will provide smoother mobile experience and push notifications.

We employ multiple security protections: SSL encrypted transmission, encrypted database storage, regular security audits, and strict employee access controls. Personal information is only used for account management and is never sold to third parties. For detailed privacy policies, please see our privacy terms page.

Ways to report inappropriate behavior: 1) Click the report button in chat rooms; 2) Contact online customer service; 3) Send email to abuse@chaturbate.com. We have a professional moderation team monitoring 24/7, reports are handled within 1 hour, and serious violations result in permanent account bans.

All performers must pass strict identity verification: government-issued ID documents, age verification (must be 18+), real name authentication, video verification, and multiple review processes. We partner with third-party verification agencies to ensure 100% compliance and user safety.

Registered users can block specific users in account settings. Blocked users cannot: send you private messages, view your activities, or see you in rooms you're watching. We also support reporting features, and serious harassment results in permanent platform bans. Protecting user privacy and safety is our top priority.